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The Work of Leaders

Approaches leadership as a one-to-many relationship, as opposed to a one-to-one relationship. It focuses on tangible steps directed at leading a group or organisation toward desired outcomes.

You can expect to learn how to:

  • Develop a Vision

  • Achieve Alignment

  • Gain the desired Execution

3 days

15 student avg. class size

Visioning and Strategic Business Planning

You can expect to learn how to:

  • Clearly follows a five-step process that will help your organisation set and achieve long term plans and goals.

  • Promote a sense of commitment and ‘buy in’ to the vision and core ideology of the organisation.

  • To inculcate a “High Performance” culture that leads to sustained business growth and profitability.

Customer Service Excellence

Customer service training helps equip your customer facing employees with the skills to identify and deal with different customer types.

You can expect to learn how to:

  • Recognise how your attitudes impact on customer satisfaction.

  • Anticipate customer’s needs and expectations.

  • Communicate effectively with your customers.

3 days

15 student avg. class size

Sales Training

You can expect to learn how to:

  • Understand the styles and priorities of your customers.

  • Adapt your style to connect better and close more sales.

  • Understand the laws of influence for sales.

3 Days

15 students avg. class size

For a comprehensive assessment of your 'people' needs contact us.


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